24/7 monitoring
Uptime, performance, errors watched continuously, alerts triaged for you.
Your cloud, watched and cared for around the clock.
Monitoring, patching, incident response, and optimization for your AWS, GCP, or Azure infrastructure so your team can build instead of firefight.
24/7
Monitoring & on-call
99.99%
Uptime target
<15m
Critical response
You probably want cloud support if...
You have a live app but no dedicated DevOps or infrastructure team
Your developers are stuck firefighting instead of building features
You can't afford downtime but no one's watching at 3am
A full-time DevOps hire ($150k+/yr) is overkill for your stage
Need to fix or rebuild first?
If your infrastructure has deeper architectural problems, support alone won't solve them. Our cloud consulting team can fix the foundation first then we keep it running.
Six area we keep healthy
Cloud maintenance is more than "is it up?" we look after every layer that keeps your product reliable.
Incident response
When something breaks, we're on it diagnosis, fix, and a post-mortem.
Patching & updates
OS, runtime, and dependency updates applied safely and on schedule.
Security & backups
Vulnerability scans, secret rotation, tested backups & disaster recovery.
Cost monitoring
We watch your cloud bill, flag spikes, and trim waste every month.
Scaling & tuning
Autoscaling, capacity planning, and performance tuning as you grow.
Every support plan includes everything
A real operations partner not a ticket queue that takes days to answer.
Proactive monitoring
We catch issues before your users do
Alert triage
No alert fatigue we filter the noise
Incident handling
Diagnose, fix, document within SLA
Post-mortems
Root-cause analysis after every incident
Backup verification
Backups tested, not just scheduled
Security patching
CVEs patched on a managed schedule
Monthly reports
Uptime, incidents, cost, recommendations
Slack access
Talk to real engineers, not a bot
Dedicated engineer
Someone who knows your stack well
When something breaks, the clock matters
Clear, written response targets by severity so you always know what to expect.
Severity
Example
Response
Critical
Site down, data loss risk, security breach
< 15 min
High
Degraded performance, partial outage
< 1 hour
Medium
Non-urgent bug, minor degradation
< 4 hours
Low
Questions, requests, planned changes
< 1 business day
Response times shown reflect the Growth plan. Critical 24/7 coverage applies to Growth & Scale plans.
Tools we watch your cloud with
DatadogGrafanaPrometheusSentryPagerDutyCloudWatchBetter StackTerraformAWS Cost ExplorerSnyk
From handover to full covered in 4 weeks
We learn your infrastructure properly before we take the on-call page no blind support.
Week 1
01
Discovery audit
Review your stack, risks, gaps
Week 1–2
02
Instrument
Set up monitoring, alerts, dashboards
Week 2
03
Runbooks
Document systems & response plans
Week 3
04
Go live
We take the pager you're covered
Find the plan that fits
All plans are monthly retainers. Coverage scales with your stage and uptime needs.
Plan 01
Essential
Monthly · business hours
- 24/7 automated monitoring
- Business-hours response
- Patching & updates
- Monthly health report
- Email & Slack support
Most common
Plan 02
Growth
Monthly · 24/7 on-call
- Everything in Essential
- 24/7 on-call incident response
- <15-min critical SLA
- Post-mortems & cost reviews
- Dedicated engineer
- Quarterly optimization
Plan 03
Scale
Monthly · enterprise SLA
- Everything in Growth
- Custom enterprise SLAs
- Multi-cloud / multi-region
- Compliance maintenance
- Fractional cloud team
- Architecture roadmap reviews
Every infrastructure is different, so is every quote
After a 30-minute discovery call, we send a detailed proposal within 3 business days including a recommended plan, SLA tier, and a fixed monthly retainer. Cloud provider costs and monitoring tool subscriptions are billed separately or we can include them and pass them through transparently. Your call.
01
Discovery call
Free 30-min on stack, scale, uptime needs.
02
Custom proposal
Plan, SLA, monthly retainer within 3 days.
03
Onboarding
3-week onboarding, then you're covered.
Things team ask before signing up
No. We support stacks built by your team, another agency, or us. During onboarding we audit what's running, close monitoring gaps, and document runbooks we don't require a greenfield Weblynx build.
Growth and Scale plans usually start with a 3-month initial term so onboarding and value land properly. Essential can move to month-to-month after onboarding. Exact terms are in your proposal.
Incidents are unplanned outages, severe degradation, or security events covered by your SLA. Feature work, new services, and planned changes are scoped separately often as consulting hours or a change request outside the retainer.
We work alongside your team. Your developers keep shipping product; we own monitoring, incident response, patching, and infrastructure hygiene. We plug into your Slack and ticketing we don't replace your engineers.
SLA credits are defined in your contract typically service credits on the following month's retainer for verified misses. We report response times transparently in monthly reviews.
Yes, as separately scoped work. Support keeps production healthy; net-new features, migrations, and major architecture changes are quoted as cloud consulting or project work so scope stays clear.
Sleep easy. We've got the pager.
Book a free 30-minute discovery call. We'll review your infrastructure and recommend a support plan within 3 days.
Book a call